Warranty

By default your device comes with a 1-month warranty.
For a small fee, you can opt for a 6 or 12-month warranty instead.
For more information about warranties, check our FAQ.
Please carefully read the Device Warranty Terms & Conditions.  

 

Replace Plus

You can also opt for Replace Plus Service which gives you a replacement device for any reason. Coverage duration is also for 6 or 12 months.

You will be charged an additional (service request) fee for every replacement request as shown in the table below:

Tier Device RRP
(PHP)

6 Months
Replace Plus
(PHP)

12 Months
Replace Plus
(PHP)

Service Request Fee
(PHP)

1 1 - 10,000 400 700 1,200
2 10,001 - 18,000 700 1,300 2,400
3 18,001 - 35,000 1,300 2,500 5,300
4 35,001 - 50,000 1,600 2,700 7,000
5 50,001 - 70,000 2,500 3,300 8,200
6 Above 70,000 3,000 4,200 12,000

 
You are entitled to one (1) service request only.

For more information about device care service, check our FAQ.

Please carefully read the Replace Plus Terms & Conditions.