Every device goes through a deep check to ensure functionality and quality. Checks are done by qualified technicians following industry gold standard practices. Features that are inspected include: Battery health min +80%, Wifi, Bluetooth, Speaker, Microphone, Camera, Charging Port, Screen sensitivity and more!
Refund Policy
Exchanges (if applicable)
We only replace items if they are defective or damaged, kindly send it back to us within 30 days of the invoice date for exchange or online store credit.
How do I return or exchange my order?
Kindly send us an email at customerservice_ph@compasia.com and provide the following information:
Name:
Order #: (order # usually starts with #CAP)
Return reason:(attached photos if applicable)
Our customer service representative will reach out to you within 24-48 hours (weekdays only) to confirm the pick up schedule or if you can drop off the package. Kindly include your official receipt before packing your items in order to avoid delays in processing your return. Please be reminded that you need a confirmation from our customer service representative before you proceed to return the device.
Device Diagnostic
Your device needs to be diagnosed by our production specialists to ensure proper resolution. The turnaround time for diagnosis is 2-3 working days. Please back up all your files and reset it to factory default before sending your device.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping costs are non-refundable. If you receive online store credit, the cost of shipping will be deducted from your online store credit.
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The strikethrough comparison price shows the advertised price by a local retailer for a new device of the same make and model. The product compared may differ including but not limited to, in its version, condition, warranty period or other minor differences such as packaging.
Cosmetic Grading
Screen: Scratches that are barely noticeable when the screen is on
Body: Minor signs of wear such as minor scratches and stains, along with possible minor dents/dings, not noticeable from 1 arm distance *this is a worst case scenario for this grade
Expectation: Expected to have subtle signs of use, barely noticeable during normal use.
Screen: Minor but visible scratches that are barely noticeable if you turn on the screen
Body: Visible scratches, and stains, along with possible visible dents/dings on the body *this is a worst case scenario for this grade
Expectation: Visible signs of use, fully functional with slight cosmetic imperfections.
Screen: Prominent scratches on the screen. Visibility of the screen is not affected.
Body: Noticeable scratches, visible spots upon close inspection. Possible discoloration, dents and dings on the body. *this is a worst case scenario for this grade
Expectation: Visibly used but fully functional. Cost-saving despite cosmetic imperfections.
Extended Warranty
Extend warranty allows for repairs on manufacturer defects, including:
Hey compasia, just wanted to say thanks for the second phone you sent over. I checked it out and it looks good as new. I can't believe it's a second-hand device! Really appreciate your help.
R
Randy Garcia
Legit 2nd hand phone.
First I'm in doubt and you have to take the risk, I'm happy and lucky that the item I received have no defect like what others review. Battery capacity 80% and up and all other functions are working fine. My concerns are the screen have deep scratch(crack) due to the "fair" cosmetic grade and they sent different color. All in all I'm happy with my purchased. Btw my unit is Huawei P30 Pro 8/258 peacock blue (instead of breathing crystal). Till next order CompAsia. Keep it up. God Bless!
R
Raphael Dela Peña
GREAT
I order fair quality but the unit is so smooth and clean
R
Rhogiel Guay
Huawei P30 Pro
Item is at excellent condition as posted. Good battery life, no scratches & no hidden defects even thought it was released 2019. This is my 9th purchased @ Compasia. I hope they can offer more items just like Compasia Malaysia.