Every device goes through a deep check to ensure functionality and quality. Checks are done by qualified technicians following industry gold standard practices. Features that are inspected include: Battery health min +80%, Wifi, Bluetooth, Speaker, Microphone, Camera, Charging Port, Screen sensitivity and more!
Refund Policy
Exchanges (if applicable)
We only replace items if they are defective or damaged, kindly send it back to us within 30 days of the invoice date for exchange or online store credit.
How do I return or exchange my order?
Kindly send us an email at customerservice_ph@compasia.com and provide the following information:
Name:
Order #: (order # usually starts with #CAP)
Return reason:(attached photos if applicable)
Our customer service representative will reach out to you within 24-48 hours (weekdays only) to confirm the pick up schedule or if you can drop off the package. Kindly include your official receipt before packing your items in order to avoid delays in processing your return. Please be reminded that you need a confirmation from our customer service representative before you proceed to return the device.
Device Diagnostic
Your device needs to be diagnosed by our production specialists to ensure proper resolution. The turnaround time for diagnosis is 2-3 working days. Please back up all your files and reset it to factory default before sending your device.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping costs are non-refundable. If you receive online store credit, the cost of shipping will be deducted from your online store credit.
Close
The strikethrough comparison price shows the advertised price by a local retailer for a new device of the same make and model. The product compared may differ including but not limited to, in its version, condition, warranty period or other minor differences such as packaging.
Cosmetic Grading
Screen: Scratches that are barely noticeable when the screen is on
Body: Minor signs of wear such as minor scratches and stains, along with possible minor dents/dings, not noticeable from 1 arm distance *this is a worst case scenario for this grade
Expectation: Expected to have subtle signs of use, barely noticeable during normal use.
Screen: Minor but visible scratches that are barely noticeable if you turn on the screen
Body: Visible scratches, and stains, along with possible visible dents/dings on the body *this is a worst case scenario for this grade
Expectation: Visible signs of use, fully functional with slight cosmetic imperfections.
Screen: Prominent scratches on the screen. Visibility of the screen is not affected.
Body: Noticeable scratches, visible spots upon close inspection. Possible discoloration, dents and dings on the body. *this is a worst case scenario for this grade
Expectation: Visibly used but fully functional. Cost-saving despite cosmetic imperfections.
Extended Warranty
Extend warranty allows for repairs on manufacturer defects, including:
It is well packed. It was definitely a good buy. True to its description. It has 86% battery health and it is all in working condition. I am very happy with my phone.
N
Neil Anthony Madraga
12 Pro Max
Ang ganda ng unit, very mkinis. Batt @ 87%. Ang ganda promise. This will be may 3rd time buying. Will purchase again.
J
Joanne Carla Jacobo
Great Value!
First time buying here. Compasia didn't disappoint, I bought a "Good" rating phone, the scruffs were not visible upon first look (unless you really want to look for it). Overall it was a great experience transacting with them, I was less worried than buying it directly from the marketplace.
P
Paul harold Dacillo
Iphone 12 pro max
Nung una nag aalangan ako bumili dahil sa bad reviews pero tinuloy ko parin bumili and hndi ako nagkamali sa pagbili napaka ganda nung unit n nakuha nmn kht fair lng sya may scratch pero hndi halata and as of now okay yung unit n iphone 12 pro max walang problema . And napabili kami ulit samsung fold nmn dahil gusto ni misis. And looking forward again to buy iphone