Everything you need to know

The cosmetic grading only refers to the aesthetic appearance of the device. Note that all our devices are fully tested and are 100% functional.

As-new

Body: The phone is in perfect and flawless condition, like-new.

Screen: No noticeable scratches or blemishes.

Expectation: Expected to be in a pristine condition, indistinguishable from a brand-new phone.

Excellent

Body: Minor signs of wear such as minor scratches and stains, along with possible minor dents/dings, not noticeable from 1 arm distance Screen:

Scratches that are barely noticeable when the screen is on

Expectation: Expected to have subtle signs of use, barely noticeable during normal use.

Good

Body: Visible scratches, and stains, along with possible visible dents/dings on the body

Screen: Minor but visible scratches that are barely noticeable if you turn on the screen

Expectation: Visible signs of use, fully functional with slight cosmetic imperfections.

Still performs just as well as "Excellent Grade".

Fair

Body: Noticeable scratches, visible spots upon close inspection. Possible discoloration, dents and dings on the body.

Screen: Prominent scratches on the screen. Visibility of the screen is not affected.

Expectation: Visibly used but fully functional.

Cost-saving despite cosmetic imperfections.

As of right now we do not have a physical store.

Once an order is confirmed, it cannot be cancelled. Please review your order before confirming. Refer to our device T&C for more information here.

We deliver to the whole Philippines.

Credit Card, debit card, digital wallets, and other online payments.

Hot Deals is a promotion with only a limited number of units offered at a special price!

These are devices with specific defects such as burn lcd, pinkish lcd, line lcd, crack back cover, lifted back cover, extremely deep dents and scratches, etc.

Devices with minor defects identified during our quality checks will be offered as clearance items. Please be assured that all these clearance items are still fully functional and suitable for use. The minor defects for these devices will be clearly listed in the product descriptions on the respective product pages.
Our standard warranty period remains at 1 month, covering all functional issues (excluding the declared defects).

At CompAsia, we ensure that all our Certified Second-Hand devices undergo a 32-step quality check, ensuring 100% functionality before being sold on our website.

Buying an untested used device comes with the risk that it might not work properly.

At CompAsia, our devices are tested and genuine second-hand devices.

We test to ensure that each device is 100% functional before it is sold to you.

We provide a compatible USB cable with every smartphone, tablet, and smartwatch purchased from us.
Please note that the USB cable does not come with a warranty.

All devices are guaranteed to have a battery health ranging from 80% to 100%, ensuring they are still in good condition.

Our devices are sourced globally from various countries. Devices are allocated at random to customers depending on stock availability. Therefore, customers do not have the option to choose sets from specific countries/regions.

We only provide repair services for devices purchased from
us. The warranty on the device should still be valid.

Generally, all available stock can be found on the website. However, do not hesitate to contact our Customer Service for further information.

We do not provide pictures of the device due to our first-come, first-served policy. Rest assured, all our devices undergo a rigorous 32-step check process to ensure full functionality before being sold to you. For cosmetic condition, you may choose from Excellent, Good, or Fair grades.

IMEI is a unique ID for your phone. Each phone has it own unique IMEI, to look for it you may check this link out: click here.

The normal process and timelines are below:
• Your order will be dispatched in 1-2 working days depending from the date you order.
• Once your order is dispatched you will receive an email with a tracking link.
• The delivery company will update tracking details, which may take 1-2 days to appear on the My Account > My Orders page.

Please take note that we do not have same-day or rush delivery. After an order has been received, we will take 1-2 working days (excluding Saturdays, Sunday or Public Holidays) to process and test your order before we pack and schedule a handover to the courier. After the hand over is done, there will be a turnaround time for the courier to deliver to you.

The usual turnaround time for delivery is 2-3 days within NCR, 5-7 days for provincial areas, and 7-10 days for out-of-delivery areas from the date of pickup. However, due to restrictions that our partner courier might encounter during peak season, holidays, or bad weather, there might be slight shipment delays.

Please contact our customer support team and provide your invoice or order number to check the status. WhatsApp us at+63 960 822 7260 or email customerservice_ph@compasia.com.

We are really sorry to hear about that. Please provide your invoice or order number so that we can check with the courier service.

Also, we will be arranging for a pick-up for the item to the shipping address you provided to collect the item back. We will ship a replacement device to you as soon as possible.

We’re really sorry to hear about that. Please provide your invoice or order number so that we can check the order.

We apologize for the mistake and we will investigate this.

We will send out the correct device as soon as possible.

Upon order confirmation, if you have not received your tracking number between 1-2 working via email or in "My Orders", feel free to contact us at customerservice_ph@compasia.com with the following information included:

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

Note: If you have not received our email confirmation, please look into your SPAM/JUNK mailbox.

You may do so if your order has not yet been shipped out. but once it has been shipped out you can no longer change it.

Credit Card, debit card, digital wallets, and other online payments.

Please note that Cash on Delivery (sorry!) and TendoPay are not available. The current available installment options are GGives (24 months), Billease (3 months) and Metrobank (3 months, 0% installment).

Yes, click here for more information.

See guide to avail

How do GGives Interest and Fee charges work?

How do I use GGives? - Online Payment

See guide to avail

No, once the order has been made even via installament option the device will be shipped to you. But we will need to get the confirmation from the installment partner that the device can be shipped out

Depending on which partner you select you may check their guidelines for this

By default, all devices purchased with us are given a standard 1-month warranty beginning on the date of purchase. Additionally, we also provide longer warranty options on our website checkout page as below:
* 6-months warranty (5 + standard 1 month warranty)
* 12-months warranty (11 + standard 1 month warranty)

Our devices are warrant against any defects in the workmanship and hardware under normal usage only.
The warranty covers:
* manufacturer's device defect (not caused by external factors)
* pick-up and delivery services for device repairment

Warranty does not cover?
* Physical damage or accidental damage of the device
* Any water/liquid/moisture damage
* Repairing battery due to defect/deterioration of any device/battery health
* Dust
What voids the warranty?
* Modified software (etc jailbreak, rooting, or any similar acts) will be voided due to potential security risks

Yes, modifying the software by either jailbreaking or rooting your device will void the warranty as this will open up the device to security risks.

To check on your remaining warranty period, please provide us with the following information below:
* Full Name
* Contact Number
* Purchase Date
* Order Number
* IMEI Number
Kindly reach out to our customer service team.

To claim warranty, please provide us with the following information below:
* Full Name
* Contact Number
* Purchase Date
* Order Number
* IMEI Number
* Pictures/Videos of evidence

Kindly reach out to our customer service team.

We would like to inform you that it is not possible to extend the warranty once the coverage expires or if it has exceeded the repair cost. Our warranty policy clearly outlines the terms and conditions, including the duration and coverage of the warranty period, which are non-negotiable after use.

Generally, all warranty claims will take up to 18 working days from the day we have received the device, depending on the severity of the issue.

We will either:
- We will arrange for the device to be collected from your residence at no charge
- Repair the hardware defect at no charge
- If the device is beyond economical repair, we will exchange the device with the same make and model ( reconditioned based on the same grade ) of an equivalent value

After any necessary repair works on the device, a 1-month warranty will be given specifically towards the declared issue that was repaired on only (etc, broken camera, discoloured screen).

If the warranty sticker has been removed, the warranty will be completely voided. Do not remove the warranty sticker.

Replace Plus Plan is an after-sales service for a 1-1 device swap program, offered to customers that have purchased our devices which allows you to swap your device for any reason ( swap for the same make and model, no upgrades allowed )
*A service request fee applies for each swap request.

To check on your remaining device swap period, please provide us with the following information below:
* Full Name
* Contact Number
* Purchase Date
* Order Number
* IMEI Number
Kindly email the details to customerservice_ph@compasia.com

6-month Service Tenure entitled 1 time Swap Request
12-month Service Tenure entitled 1 time Swap Request

You can opt for a 6 months or 12 months subscription plan, the subscriptions fees to be paid in lump sum upon enrolment.
Upon your request for a replacement, there will be an applicable service request fee payable at the time of the service request, which is based on the retail price of your mobile device. The payment is payable directly to CompAsia, the Replace Plus service provider.

Yes, the duration of the contract period is either a 6-month or 12-month term.

T1 Device | Service Request Fee PHP 1311.00
T2 Device | Service Request Fee PHP 2655.00
T3 Device | Service Request Fee PHP 5903.00
T4 Device | Service Request Fee PHP 7807.00
T5 Device | Service Request Fee PHP 9151.00
T6 Device | Service Request Fee PHP 13,407.00

You can enroll for the Replace Plus Plan upon purchasing CompAsia’s Certified Second-Hand Devices

There are no hidden costs. All costs of subscriptions fee and service request fee are stated clearly in the Replace Plus registration form/addendum and Customer’s Terms & Conditions.

The Replace Plus Plan is offered to all Malaysian citizens (> 18 years old), who have purchased a device from our official e-commerce website

Warranty programs typically cover manufacturers’ defects only. Replace Plus allows you to replace your device for any reason locally.

Please contact our trade-in team.

Viber: 09684102341

Click here.

Step 1: On the homepage, click the "human icon" on the top right corner.
Step 2: In the pop-up, you can create an account via social login/ "Sign up with Email" and proceed to "Sign-up"

Step 1: On the homepage, click the "human icon" in the top right corner.
Step 2: In the pop-up, click "Log in," enter the email you registered with and your password to log in.
Note: To track your order details, please ensure you log in with the same email used for ordering. This will allow you to view your previous orders.
If you have forgotten your password, click "Forgot password".

There are two methods to reset/edit password.

Method 1

Step 1: On the homepage, click the "human icon" in the top right corner.
Step 2: In the pop-up, click "Log in," and select "Recover password".
Step 3: Input "your email" and then you should receive an email to reset your password.

Method 2

Step 1: Login to your CompAsia account.
Step 2: Go to "My Account" which is located at the top right corner.
Step 3: Then proceed to edit your password at the "My Password" section.

Step 1: Login to your CompAsia account.
Step 2: Go to "My Account" which is located at the top right corner.
Step 3: Then proceed to add your address at the "Add New Address" section.
Note: If you would like to update your current address,click the three-dot icon to edit it.

Once you create an account with us, you are successfully subscribed!
You will receive email updates with exclusive deals and discounts.
You can unsubscribe at any time. Please read our Privacy Policy for more information about how we use your data.

Click here.