You can also opt for Replace Plus Service which gives you a replacement device for any reason. Coverage duration is also for 6 or 12 months.
You will be charged an additional (service request) fee for every replacement request as shown here.
For more information about device care service, check our FAQ.
You are entitled to one (1) service request only.
What customers are saying
Look for the CompAsia Confident approval stamp
32-step quality checked
Warranty up to 12 months
Fast & Free delivery
What is in the box?
*All devices are guaranteed to have battery health ranging from 80-100%.
*In our effort to reduce e-waste & promote sustainability, we no longer include charger & cable in the box.
32-step Quality Check
Every device goes through a deep check to ensure functionality and quality. Checks are done by qualified technicians following industry gold standard practices. Features that are inspected include:
Battery health min +80%
The phone is in perfect and flawless condition, like-new.
No noticeable scratches or blemishes.
Expected to be in a pristine condition, indistinguishable from a brand-new phone.
The phone is nearly flawless with minimal signs of use, such as light scratches or blemishes.
May have micro-scratches, but barely noticeable when the screen is on.
Expected to have subtle signs of use, barely noticeable during normal use.
May have inconspicuous scratches and/or dents, apparent upon closer inspection.
May have faintly visible scratches when the screen is on.
Visible signs of use, fully functional with slight cosmetic imperfections. Still performs just as well as "Excellent Grade".
Noticeable signs of use including visible scratches, blemishes and/or dents.
Expected to have visible scratches and dents due to use.
Visibly used but fully functional. Cost-saving despite cosmetic imperfections.