Return and Warranty Claim Policy


We want the return and warranty claim process to be as easy as possible for our customers. Our Customer Service team is available to assist you and guide you through every step of the process.


Return Eligibility

Return or warranty claims may be accepted under the following conditions:

  • You received the wrong device or order.
  • The device arrived damaged upon delivery (excluding cosmetic conditions disclosed before purchase).
  • The device has a functional defect covered by our warranty.

Please notify us as soon as possible after receiving your order. Failure to report any issues within the applicable return or warranty period may result in the request being declined.

Refund Policy

If your return request is approved after inspection and evaluation, you may choose one of the following resolutions:

  • A Full Refund to your original payment method; or
  • Online Store Credit for the full amount paid for the returned device.

CompAsia Philippines does not offer partial refunds or partial store credit.

We reserve the right to reject returned devices that:

  • Do not match the original device purchased (including IMEI verification).
  • Have been tampered with or modified.
  • Show signs of misuse or damage that are not covered under this policy.

Warranty Coverage

Every purchased device includes a 1-month limited warranty. The warranty period is generally calculated from the order date, unless otherwise determined by CompAsia Philippines under exceptional circumstances.

The warranty covers functional defects that occur under normal use and are not caused by customer misuse.

The warranty does not cover:

  • Normal wear and tear, including the gradual decline in battery capacity through regular use.
  • Physical, accidental, or cosmetic damage.
  • Liquid or moisture damage.
  • Software modifications, including jailbreaking or rooting.
  • Devices that have been tampered with, modified, or altered after delivery.
  • Complimentary accessories provided with the device.

How to Submit a Return or Warranty Claim

Please email customerservice_ph@compasia.com and provide the following information:

  • Name
  • Order Number (starts with #CAP)
  • Reason for return or warranty claim
  • Photos or videos of the device, if applicable

Our Customer Service team will respond within 24–48 business hours to review your request and provide further instructions.

Please wait for confirmation from our Customer Service team before returning your device. Returns sent without prior authorization may experience delays in processing or may be rejected.

Preparing Your Device for Return

Before returning your device, please ensure that you:

  • Back up all personal files and data.
  • Perform a factory reset.
  • Remove all screen locks, passwords, Apple ID, Google Account, Samsung Account, or any other personal accounts.
  • Remove your SIM card and any memory cards.
  • Include your Official Receipt or proof of purchase.
  • Return the device together with all complimentary accessories provided with your order.
  • Securely pack the device and its accessories to prevent damage during transit.

CompAsia Philippines will not be liable for any loss of data resulting from devices returned without being properly backed up or reset.

Device Inspection

All returned devices undergo inspection and diagnosis by our Production team to determine the appropriate resolution.

The diagnostic process typically takes 2–3 working days from the date the returned device is received.

Once the inspection is complete, our Customer Service team will inform you of the findings and the appropriate resolution in accordance with this policy.

Shipping

Depending on your location, the delivery time for your replacement device or other approved resolution may vary.

Return Address

CompAsia Technology Philippines Inc.
16F ACCRALAW Tower
Second Avenue corner 30th Street
Bonifacio Global City, Taguig City 1634
Philippines