Every device goes through a deep check to ensure functionality and quality. Checks are done by qualified technicians following industry gold standard practices. Features that are inspected include: Battery health min +80%, Wifi, Bluetooth, Speaker, Microphone, Camera, Charging Port, Screen sensitivity and more!
Refund Policy
Exchanges (if applicable)
We only replace items if they are defective or damaged, kindly send it back to us within 30 days of the invoice date for exchange or online store credit.
How do I return or exchange my order?
Kindly send us an email at customerservice_ph@compasia.com and provide the following information:
Name:
Order #: (order # usually starts with #CAP)
Return reason:(attached photos if applicable)
Our customer service representative will reach out to you within 24-48 hours (weekdays only) to confirm the pick up schedule or if you can drop off the package. Kindly include your official receipt before packing your items in order to avoid delays in processing your return. Please be reminded that you need a confirmation from our customer service representative before you proceed to return the device.
Device Diagnostic
Your device needs to be diagnosed by our production specialists to ensure proper resolution. The turnaround time for diagnosis is 2-3 working days. Please back up all your files and reset it to factory default before sending your device.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping costs are non-refundable. If you receive online store credit, the cost of shipping will be deducted from your online store credit.
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The strikethrough comparison price shows the advertised price by a local retailer for a new device of the same make and model. The product compared may differ including but not limited to, in its version, condition, warranty period or other minor differences such as packaging.
Cosmetic Grading
Screen: Scratches that are barely noticeable when the screen is on
Body: Minor signs of wear such as minor scratches and stains, along with possible minor dents/dings, not noticeable from 1 arm distance *this is a worst case scenario for this grade
Expectation: Expected to have subtle signs of use, barely noticeable during normal use.
Screen: Minor but visible scratches that are barely noticeable if you turn on the screen
Body: Visible scratches, and stains, along with possible visible dents/dings on the body *this is a worst case scenario for this grade
Expectation: Visible signs of use, fully functional with slight cosmetic imperfections.
Screen: Prominent scratches on the screen. Visibility of the screen is not affected.
Body: Noticeable scratches, visible spots upon close inspection. Possible discoloration, dents and dings on the body. *this is a worst case scenario for this grade
Expectation: Visibly used but fully functional. Cost-saving despite cosmetic imperfections.
Extended Warranty
Extend warranty allows for repairs on manufacturer defects, including:
I was skeptical at first, ordering second-hand phones online was a brand new thing for me and I was afraid I would get scammed. I ordered it on July 10, it was shipped out on July 13, and I received it on July 14. Gogo Express is very convenient! The expected delivery date was July 16, but it was delivered 2 days earlier. For the phone, I ordered the fair and I can say that it's in a great condition! It has a few unnoticeable dents unless you look closely to the phone. The unit was perfect and it worked like brand new! Customer service is great, I emailed them for 2 times and they respond every time! Overall, it was a great purchase omg ORDER NAAA KAYOOOO!!!
M
Mevy
Galaxy A54/ Graphite / 256GB / Good
I've tried the product first before making the review para sigurado.
As for the cosmetic grading, I'd say yung Good nila is really good. May scratch pero sobrang minimal lang almost unnoticeable.
First few days of use medyo umiinit nga sya, just like other reviews here says, but after installing the system update mejo nabawasan na yung paginit nya, most of the time kapag naka mobile data lang which I think is pretty much normal kahit sa mga brand new na phones.
I might purchase again from CompAsia soon. Satisfied customer here!
G
Going North
Great value
The phone works well, looks amazing for a “Good” phone. They are very strict in processing the purchase which is a good thing! The courier is LBC which is unfortunate for me because it’s not the best service in my area but that’s not controlled by this shop. Overall, an amazing decision to buy from this site and will definitely purchase again and recommend to friends and relatives.
A
Anonymous
A54
The phone is great as you'd expect from an excellent condition! A good value for money indeed! Awesome!
M
Mark Eduard
SULIT NA SULIT
get this phone for only 8,500 pesos dahil sa promo code kahit fair yung cosmetics grading parang brandnew padin salamat compasia.com.ph for updating my order via email and napa responsive ng costumer service niyo sana mag change courier na kayo ng j&t for faster delivery