Every device goes through a deep check to ensure functionality and quality. Checks are done by qualified technicians following industry gold standard practices. Features that are inspected include: Battery health min +80%, Wifi, Bluetooth, Speaker, Microphone, Camera, Charging Port, Screen sensitivity and more!
Refund Policy
Exchanges (if applicable)
We only replace items if they are defective or damaged, kindly send it back to us within 30 days of the invoice date for exchange or online store credit.
How do I return or exchange my order?
Kindly send us an email at customerservice_ph@compasia.com and provide the following information:
Name:
Order #: (order # usually starts with #CAP)
Return reason:(attached photos if applicable)
Our customer service representative will reach out to you within 24-48 hours (weekdays only) to confirm the pick up schedule or if you can drop off the package. Kindly include your official receipt before packing your items in order to avoid delays in processing your return. Please be reminded that you need a confirmation from our customer service representative before you proceed to return the device.
Device Diagnostic
Your device needs to be diagnosed by our production specialists to ensure proper resolution. The turnaround time for diagnosis is 2-3 working days. Please back up all your files and reset it to factory default before sending your device.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping costs are non-refundable. If you receive online store credit, the cost of shipping will be deducted from your online store credit.
Close
The strikethrough comparison price shows the advertised price by a local retailer for a new device of the same make and model. The product compared may differ including but not limited to, in its version, condition, warranty period or other minor differences such as packaging.
Cosmetic Grading
Screen: Scratches that are barely noticeable when the screen is on
Body: Minor signs of wear such as minor scratches and stains, along with possible minor dents/dings, not noticeable from 1 arm distance *this is a worst case scenario for this grade
Expectation: Expected to have subtle signs of use, barely noticeable during normal use.
Screen: Minor but visible scratches that are barely noticeable if you turn on the screen
Body: Visible scratches, and stains, along with possible visible dents/dings on the body *this is a worst case scenario for this grade
Expectation: Visible signs of use, fully functional with slight cosmetic imperfections.
Screen: Prominent scratches on the screen. Visibility of the screen is not affected.
Body: Noticeable scratches, visible spots upon close inspection. Possible discoloration, dents and dings on the body. *this is a worst case scenario for this grade
Expectation: Visibly used but fully functional. Cost-saving despite cosmetic imperfections.
Extended Warranty
Extend warranty allows for repairs on manufacturer defects, including:
I received the unit earlier than 7 days time frame. I am currently using the unit for almost 1 month now and I can say that my purchase was really worth it. The camera was awesome. The phone itself doesn't look like a second hand. The battery is also in good condition. I was hesitant at first but here I am recommending your site to my friends. I will surely buy here again. BTW, I also received a wire charger and a globe sim card. Thank you! See you on my next transaction!
A
Anonymous
samsung s22
very sattisfied with our purchase... looks & feels like brandnew. do continue your products quality control. hoping to buy another 1 end of the year.
thank you COMPASIA 👌
C
Camille Garcia
Samsung s22
ang ganda nung unit, fair ung pinili ko pero mukhang bago ung dumating, makinis.
M
Marvil Lomosad
Samsung S22
Got my S22 in a super good condition. Almost brand new! Thank you, CompAsia! Will order again and recommend you for sure!