By default your device comes with a 1-month warranty. For a small fee, you can opt for a 6 or 12-month extended warranty.

01. PURCHASE

  • Our original secondhand device at compasia.com.ph
  • Get 1 month warranty by default

02. SUBSCRIBE

  • Subscribe to Warranty plan
  • Pick 6 months or 12 months term plan
6-MONTH12-MONTH

COVERED

Device manufacturers defect which is not caused by external factors

DO NOT COVERED

Physical damage and/or accidental damage

Liquid or moisture damage

Modifying the software (jailbreaking or rooting your device)

03. SERVICE REQUEST

  • Submit your service request by emailing us at customerservice_ph@compasia.com or contact us via WhatsApp/Viber/SMS:+63998-560-7689(SMART)/+63966-496-3158(GLOBE)

04. CUSTOMER SERVICE

Our customer service representatives will advise and guide you on the process

05. INVOICE

Provide your invoice and IMEI number for us to verify and process the claim

We will repair with no charge

OR

Exchange with another refurbished product of an equivalent value

For more information about warranties, check our FAQ.

Please carefully read the Device Warranty Terms & Conditions.

Refund policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice_ph@compasia.com and send your item to: CompAsia Technology Philippines Inc., 18F IBP Tower, Jade Drive San Antonio, Ortigas Center Pasig City 1600.