32-Step Quality Check
Every device goes through a deep check to ensure functionality and quality. Checks are done by qualified technicians following industry gold standard practices. Features that are inspected include: Battery health min +80%, Wifi, Bluetooth, Speaker, Microphone, Camera, Charging Port, Screen sensitivity and more!
Refund Policy
Exchanges (if applicable)
We only replace items if they are defective or damaged, kindly send it back to us within 30 days of the invoice date for exchange or online store credit.
How do I return or exchange my order?
Our customer service representative will reach out to you within 24-48 hours (weekdays only) to confirm the pick up schedule or if you can drop off the package. Kindly include your official receipt before packing your items in order to avoid delays in processing your return. Please be reminded that you need a confirmation from our customer service representative before you proceed to return the device.
Device Diagnostic
Your device needs to be diagnosed by our production specialists to ensure proper resolution. The turnaround time for diagnosis is 2-3 working days. Please back up all your files and reset it to factory default before sending your device.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping costs are non-refundable. If you receive online store credit, the cost of shipping will be deducted from your online store credit.
The strikethrough comparison price shows the advertised price by a local retailer for a new device of the same make and model. The product compared may differ including but not limited to, in its version, condition, warranty period or other minor differences such as packaging.
Cosmetic Grading
Screen: Scratches that are barely noticeable when the screen is on
Body: Minor signs of wear such as minor scratches and stains, along with possible minor dents/dings, not noticeable from 1 arm distance
*this is a worst case scenario for this grade
Expectation: Expected to have subtle signs of use, barely noticeable during normal use.
Screen: Minor but visible scratches that are barely noticeable if you turn on the screen
Body: Visible scratches, and stains, along with possible visible dents/dings on the body
*this is a worst case scenario for this grade
Expectation: Visible signs of use, fully functional with slight cosmetic imperfections.
Screen: Prominent scratches on the screen. Visibility of the screen is not affected.
Body: Noticeable scratches, visible spots upon close inspection. Possible discoloration, dents and dings on the body.
*this is a worst case scenario for this grade
Expectation: Visibly used but fully functional. Cost-saving despite cosmetic imperfections.
Extended Warranty
Extend warranty allows for repairs on manufacturer defects, including:
Replace Plus
Get a replacement device, no questions asked.
Phone was as good as new even though what I bought was "fair". There were some scratches on the screen but it were not that visible. I am really satisfied with this purchase. Super worth you money!
Good as new minimal scratches on sides and pen marks on screen pero di sya nakaaffect sa aesthetic ng phone since di naman sya visible. Smooth run sobrang responsive ng phone.
Nag antay talaga ako ng new stock ng unit at buti na lang nagkaroon ulit. Right away ordered. Haha Excellent grading , excellent review. Kudos CompAsia.
The phone i received exceeded my expectation! The phone is listed having a "Fair" quality tagging, and i expected a phone with very obvious signs of use and cosmetic damages like scratches and dents especially on the phone screen and on the back glass. But that's not the case with the phone I received, the screen and back glass is really smooth, as if it's brand new! It only has a few dents on the top and bottom aluminum frame, which is not really noticeable. Still, it exceeded my expectation and i am really happy! Thank you Compasia!
4 days after ko maplace order ko dumating na agad sya. Nung nakita ko na yung device nagulat talaga ko kase parang brand new talaga sya kase wala talagang scratches. Yung customer service naman maganda kase sinasagot talaga nila lahat ng tanong ko as a first time buyer. Overall 10/10