Every device goes through a deep check to ensure functionality and quality. Checks are done by qualified technicians following industry gold standard practices. Features that are inspected include: Battery health min +80%, Wifi, Bluetooth, Speaker, Microphone, Camera, Charging Port, Screen sensitivity and more!
Refund Policy
Exchanges (if applicable)
We only replace items if they are defective or damaged, kindly send it back to us within 30 days of the invoice date for exchange or online store credit.
How do I return or exchange my order?
Kindly send us an email at customerservice_ph@compasia.com and provide the following information:
Name:
Order #: (order # usually starts with #CAP)
Return reason:(attached photos if applicable)
Our customer service representative will reach out to you within 24-48 hours (weekdays only) to confirm the pick up schedule or if you can drop off the package. Kindly include your official receipt before packing your items in order to avoid delays in processing your return. Please be reminded that you need a confirmation from our customer service representative before you proceed to return the device.
Device Diagnostic
Your device needs to be diagnosed by our production specialists to ensure proper resolution. The turnaround time for diagnosis is 2-3 working days. Please back up all your files and reset it to factory default before sending your device.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping costs are non-refundable. If you receive online store credit, the cost of shipping will be deducted from your online store credit.
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The strikethrough comparison price shows the advertised price by a local retailer for a new device of the same make and model. The product compared may differ including but not limited to, in its version, condition, warranty period or other minor differences such as packaging.
Cosmetic Grading
Screen: Scratches that are barely noticeable when the screen is on
Body: Minor signs of wear such as minor scratches and stains, along with possible minor dents/dings, not noticeable from 1 arm distance *this is a worst case scenario for this grade
Expectation: Expected to have subtle signs of use, barely noticeable during normal use.
Screen: Minor but visible scratches that are barely noticeable if you turn on the screen
Body: Visible scratches, and stains, along with possible visible dents/dings on the body *this is a worst case scenario for this grade
Expectation: Visible signs of use, fully functional with slight cosmetic imperfections.
Screen: Prominent scratches on the screen. Visibility of the screen is not affected.
Body: Noticeable scratches, visible spots upon close inspection. Possible discoloration, dents and dings on the body. *this is a worst case scenario for this grade
Expectation: Visibly used but fully functional. Cost-saving despite cosmetic imperfections.
Extended Warranty
Extend warranty allows for repairs on manufacturer defects, including:
I have been seeing iPhone 13 here at CompAsia, and they never let me down when I purchase one. Bravo for offering high-quality and reasonably priced iPhone goods.
R
Richard
It's like new!
I chose the excellent version and it was in great condition. Had no issues in setting it up. Battery health was at 99% and there was no visible cosmetic defects. True tone, mic, face ID, and everything works. It was my first time ordering from CompAsia and I was skeptical at first. I took the risk and got this amazing phone. Customer service was also good, they replied within the day. So far, it works great. Overall, nice service and I am satisfied with it. This store is definitely worth a look if you are in the market for second hand devices.
D
Darwisa Asama
It's been more than a week since I got my Iphone 13 and it's the best. It came in a very good condition, no dents or scratches, the battery is in 87% which is something i expected alr bc it's a secondhand phone. Overall it's a good experience. I was very hesitant at first but thankfully It's legit and trusted
J
J Alonzo
iPhone 13 128gb Starlight (Excellent)
Got the phone with 85% batt health. Everything is fine (true tone, face id, etc.) and working, there are some signs of usage but it's not really noticeable (minimal scratch near ring/silent switch— there was some dirt stuck on it, I had to clean it off when I got the device)
Bottomline, all is good. Great purchase and really worth the money. (-1 star review because of the dirt stuck on the silent switch, I wish they clean my device first before they gave/delivered it to me)